Hell's Brother
- Flag inappropriate
- Show review history
Terrible experience all around!!!! App is not intuitive at all. Search function requires exact spelling so if you are not German you will likely experience issues without a map directly infont of you. Customer service is severely lacking. No in person locations exist, no phone number, no chat, you must wait on e-mail responses from multiple different people which leads to flip-flopping on how they will resolve your issue. Like I said terrible all around.
1 person found this review helpful
Eurail B.V.
March 25, 2024
Dear customer, we apologize for the bad experience with the app. We appreciate your feedback, and we will forward the issue to the relevant team. Regarding customer support, you can always contact us via email and through direct messages on X, Facebook, and Instagram.
Ginger Ensor
The app is not intuitive in terms of connecting trips to your pass. It took lots of time trying to link legs of our trip to the pass. When I couldn't accomplish that and a conductor asked for our tickets, I explained that I couldn't get the trip connected to our passes. He tried for quite awhile and couldn't do it. Later, he brought another employee to try. She finally got it done, but it took her a long time. It shouldn't be that hard. Schedules are not necessarily current.
Eurail B.V.
March 28, 2024
Hi, we apologize to learn about the challenge you experienced. To make sure a journey can be linked to a Pass if you linked it to a Trip connected to your Pass.
For more information about it, please visit our page https://bit.ly/3RhRm0W. If you need further help, please contact us via social media accounts.
Kind regards,
Isa
Eurail.com
Jared Harris
- Flag inappropriate
- Show review history
This is an awful app and so confusing!! Updating my review and sticking to my guns after speaking with CX. If you have a destination you need to pay for/reserve seats, you can't use the app, you have to use web, then print tickets. Makes it pointless. This app is a gimmick. I'm from USA, and wish I'd known how much free transit there is in EU, didn't hardly us the rail pass, and should have just used Google maps + tickets at trains stations for reservations/over nights.
6 people found this review helpful
Eurail B.V.
December 30, 2023
Dear Jared,
I'm sorry to hear about your experience. Your feedback is valuable. Can you share specific issues you faced? We're committed to improving usability.
Kind regards,
Olga
Social Specialist